With so much competition for people’s time, how do you support a club to best position themselves to ensure their club is chosen over other opportunities? By understanding what existing and potential members want and need from a club, a great experience can be created, aiding retention and satisfaction.
Workshop outcomes
By the end of this online workshop, delegates will be able to support clubs to:
- Identify what constitutes a great participant experience
- Review their current participant experience
- Identify how to bring about change to positively influence the participant experience
- Develop an action plan and understand how to access further support
Eligibility:
Delegates must be:
- a member of the paid, professional workforce working in England (e.g. an Active Partnership/NGB/Sport for Development member of staff)
- able to communicate effectively in English
Online requirements:
In order to access this workshop online, delegates will be required to:
- Have access to a laptop. A tablet is acceptable but functionality for interactive elements of the workshop can be limited. The device must have access to a microphone as the workshop will be interactive
- Have good WIFI access
- Have access to an environment with limited distractions which is conducive to learning
- Be able to log into the workshop 10 minutes ahead of the designated start time.
If you have any additional learning needs, please let us know when registering for the workshop so we can support you.
