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Apprentice Ticket Office Assistant - Walsall FC


Location: Walsall Football Club, Poundland Bescot Stadium, Walsall, WS1 4SA

Annual Wage: £10,296.00

Working Week: Monday – Friday 8.30 – 4.30 non match weeks. Evenings and Saturdays required when it’s a matchday.

Total hours per week: 37.5

Duration: 13 months

Positions: 1 available

Possible Start Date: 18 Sept 2023

What will the apprentice be doing?

  • Provide an excellent and effective customer service to supporters at all times
  • Answer incoming calls and establish the customer’s requirements
  • Accurately process ticket sales as required
  • Ensure all data is collected and updated accurately in accordance with GDPR
  • Processing debit and credit card sales
  • Advise supporters of matches on sale and other products as required
  • Help resolve any ticketing queries
  • Related administration as required
  • Skills and experience required:
  • Customer service experience
  • Must be confident with the use of computers, training will be given for in-house system
  • Excellent communication skills, both customer facing and via the telephone
  • Excellent organisational skills and the ability to deliver work with a high level of accuracy and attention to detail
  • A confident telephone manner
  • The ability to work under pressure
  • The capability to work as part of a team and as an individual

About the Employer

Walsall Football Club is a professional association football club based in the town of Walsall, West Midlands, England. The team competes in EFL League Two, the fourth tier of the English football league system.

To apply for this role please click here.