Apprentice Ticket Office Assistant - Walsall FC
Location: Walsall Football Club, Poundland Bescot Stadium, Walsall, WS1 4SA
Annual Wage: £10,296.00
Working Week: Monday – Friday 8.30 – 4.30 non match weeks. Evenings and Saturdays required when it’s a matchday.
Total hours per week: 37.5
Duration: 13 months
Positions: 1 available
Possible Start Date: 18 Sept 2023
What will the apprentice be doing?
- Provide an excellent and effective customer service to supporters at all times
- Answer incoming calls and establish the customer’s requirements
- Accurately process ticket sales as required
- Ensure all data is collected and updated accurately in accordance with GDPR
- Processing debit and credit card sales
- Advise supporters of matches on sale and other products as required
- Help resolve any ticketing queries
- Related administration as required
- Skills and experience required:
- Customer service experience
- Must be confident with the use of computers, training will be given for in-house system
- Excellent communication skills, both customer facing and via the telephone
- Excellent organisational skills and the ability to deliver work with a high level of accuracy and attention to detail
- A confident telephone manner
- The ability to work under pressure
- The capability to work as part of a team and as an individual
About the Employer
Walsall Football Club is a professional association football club based in the town of Walsall, West Midlands, England. The team competes in EFL League Two, the fourth tier of the English football league system.
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